Refund and Returns Policy - Helping Monkey

We want you to be satisfied, so all eligible courses purchased on helping monkey can be refunded within 30 days, provided the request meets the guidelines in our refund policy.

Certain restrictions may apply and some purchases may only be eligible for credit refunds. For more information regarding our refund policy, please check below.

While our 30-day refund policy is to allow students to learn risk free, we must also protect our instructors from fraud and provide them a reasonable payment schedule. Payments are sent to instructors after 30 days, so we will not process refund requests received after the refund window.

Additional reasons for denied refunds

We reserve the right, in our sole discretion, to limit or deny refund requests in cases where we believe there is refund abuse, including but not limited to the following:

A significant portion of the course has been consumed or downloaded by a student before the refund was requested.
Multiple refunds have been requested by a student for the same course.
Excessive refunds have been requested by a student.
Users who have their account reported, banned or course access disabled due to a violation of our Terms or Trust & Safety Guidelines.
We do not grant refunds for any subscription services unless otherwise required by applicable law.

These refund restrictions will be enforced to the extent permitted by applicable law.

Additional non-returnable items:

Gift cards
Downloadable software products
Some health and personal care items

To complete your return, we require a receipt or proof of purchase.

Late or missing refunds

If you haven’t received a refund yet, first check your bank account again.

Then contact your credit card company, it may take some time before your refund is officially posted.

Next contact your bank. There is often some processing time before a refund is posted.

If you’ve done all of this and you still have not received your refund yet, please contact us.

Sale items

Only regular priced items may be refunded. Sale items cannot be refunded.